Patient Satisfaction

How to Comfort Stressed Patients

How to Comfort Stressed Patients

No patient wants to spend their day in a hospital or doctor’s office. However, when a patient’s reluctance turns into stress or anxiety, it can cause complications in their treatment and their relationship with you. It’s important to help your patients stay as comfortable as possible—both physically and mentally—so that they can have the smoothest experience possible while in your…

How to Improve Your Medical Professionals’ Work Environment

How to Improve Your Medical Professionals’ Work Environment

No matter what profession you’re in, your workplace’s atmosphere can make or break your business. A safe and healthy environment is especially important in the medical field, as your staff works long hours full of intense and stressful situations. This guide for how to improve your medical professionals’ work environment will help you give your employees the workplace they deserve. Provide a…

How to Cultivate Trust with Your Patients

How to Cultivate Trust with Your Patients

It’s essential that your patients feel they can trust you. When people find you trustworthy, they’ll be much more inclined to have open, honest, and productive conversations.  Trust puts patients at ease, and in return will be more cooperative during their appointments. With the help of these tips on how to cultivate trust with your patients, you can create a better overall experience. …

Easy Ways to Improve Patient Flow in Your Office

Easy Ways to Improve Patient Flow in Your Office

Moving patients seamlessly through check-in, to their appointment, and out again maximizes the amount of time doctors spend with patients. Eliminating clutter in the patient process can seem daunting, but here are a few helpful ways to improve patient flow and boost your time management and proficiency! Establish office goals. Increasing efficiency is a group effort, and everyone involved must…

How to Communicate Negative Test Results to a Patient

How to Communicate Negative Test Results to a Patient

Sharing medical test results, especially negative ones, is a sensitive process. What you are about to communicate to your patient is going to alter their life. How you provide this information plays a big role in how your patient will absorb it. Although receptionist oftentimes handles these matters over the phone, a 2015 study found that patients are dissatisfied with…