Patient Satisfaction

Everyone who visits your facility should leave with the certainty that they just received the best care possible. Patient satisfaction does more than just improve someone’s experience; it also helps build effective patient-doctor relationships and ensure patients are comfortable returning to your facility for future care. Improving patient satisfaction rates will look different for every medical facility. It might involve…

No patient wants to spend their day in a hospital or doctor’s office. However, when a patient’s reluctance turns into stress or anxiety, it can cause complications in their treatment and their relationship with you. It’s important to help your patients stay as comfortable as possible—both physically and mentally—so that they can have the smoothest experience possible while in your…

No matter what profession you’re in, your workplace’s atmosphere can make or break your business. A safe and healthy environment is especially important in the medical field, as your staff works long hours full of intense and stressful situations. This guide for how to improve your medical professionals’ work environment will help you give your employees the workplace they deserve. Provide a…

It’s essential that your patients feel they can trust you. When people find you trustworthy, they’ll be much more inclined to have open, honest, and productive conversations.  Trust puts patients at ease, and in return will be more cooperative during their appointments. With the help of these tips on how to cultivate trust with your patients, you can create a better overall experience. …

Moving patients seamlessly through check-in, to their appointment, and out again maximizes the amount of time doctors spend with patients. Eliminating clutter in the patient process can seem daunting, but here are a few helpful ways to improve patient flow and boost your time management and proficiency! Establish office goals. Increasing efficiency is a group effort, and everyone involved must…

Sharing medical test results, especially negative ones, is a sensitive process. What you are about to communicate to your patient is going to alter their life. How you provide this information plays a big role in how your patient will absorb it. Although receptionist oftentimes handles these matters over the phone, a 2015 study found that patients are dissatisfied with…